Privacy Policy

This Privacy Policy explains how Sanchay Nutrition ("we", "us") collects, uses and safeguards the personal information you share with us when you visit our website or place an order.

1. Information we collect

• Account & order details: name, email, phone number, shipping address, postal code and order history.
• Payment information: processed securely by our payment partner (e.g. Razorpay). We do not store full card numbers, UPI PINs or net-banking credentials on our servers.
• Usage data: device, browser, IP address, pages visited and referring URL, collected automatically for analytics and security.
• Communication: messages you send us via email, contact forms or customer support.

2. How we use your information

• Process and ship your orders, and provide customer support.
• Send order confirmations, shipping updates and transactional emails.
• Comply with tax, accounting and other legal obligations.
• Improve our products, website and services.
• Send marketing communications — only if you have opted in, and you can unsubscribe at any time.

3. Sharing your information

We share personal data only with trusted service providers who help us run our business — including payment gateways (Razorpay), shipping/logistics partners, email service providers, analytics tools and cloud hosting. These partners are contractually obligated to keep your data confidential and to use it only for the services they provide us.

We may also disclose information when required by law, court order, or to protect our rights.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, analyse site usage and improve your experience. You can control cookies through your browser settings; disabling them may affect certain features.

5. Data retention

We retain personal information for as long as your account is active or as required to fulfil the purposes described in this policy and comply with legal obligations (typically up to 7 years for tax and accounting records).

6. Security

We use industry-standard safeguards including encrypted connections (HTTPS), access controls and secure cloud infrastructure. No method of transmission over the internet is 100% secure, but we work hard to protect your data.

7. Your rights

You may request access to, correction or deletion of your personal data, or withdraw consent for marketing communications, by emailing support@sanchaynutrition.com.

8. Children's privacy

Our website is not directed to children under 18, and we do not knowingly collect personal data from them.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above.

10. Contact

Questions or concerns? Write to us at support@sanchaynutrition.com.